Frequently Asked

Questions

  • Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 48 hours notice. Cancellations that are made 24 hours prior to your appointment will result in 50% of your service fee charged to the credit card on file or added to your next booking. Cancellations that are made with less than 24 hours notice, or same day cancellations will result in 100% of your service fee charged to the credit card on file or added to your next booking.

  • We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running more than 15 minutes late, you will be billed for the entire session. However, as a courtesy to other clients, we can only conduct your session within your scheduled appointment.

  • With every color service our stylist will perform a rough dry complimentary. A rough dry will entail drying the front portion of the hair, and the top layer of the back of the hair making it so that the color can be checked, and you are able to go about your day with reasonably styled hair. If you would like to have a complete blow dry and finish with your color service you will need to book these in advance with your stylist.

  • If your appointment has not been approved, please contact our booking coordinator who will be able to assist you in completing either a new client consultation form, or help you get on your stylists books

  • We accept all major credit/debit cards, and cash. We do ask that if you would like to leave a tip for your colorist or stylist you do this with cash.

  • There is a parking garage directly behind the building, as well as street parking on nearby streets.

  • The doors to the Sola Salons should be open from 9:00-5:00. When you arrive at the Sola Salon Studios if the doors are locked you must call your colorist or stylist on the silver call box in front of the door by pressing the “A” or “Z” button until you land on the correct name, then press “call”. Your service provider will meet you at the door at your appointment time, or buzz you in the door so you can make your own way back into the salon.

  • Our Salon is located in Suite 29 of the Sola Salon Suites. When you enter the front door you will make a right turn, then a left turn and follow the corridor all the way to the end.

  • Yes! We do teach classes! Stay tuned to our website for 2023 to find out more details. You can contact us at lavenderandmane@gmail.com for inquiries

  • If you feel that you would be a good fit for our team, we are always interested in speaking to new stylists about possible opportunities!